Frequently Asked Questions
Please allow 1-2 business days for us to fulfil your order prior to shipping.
All orders are shipped including a tracking number via Canada Post. Orders are shipped between Monday-Friday.
For more details, please refer to our Shipping Policy.
If you ordered the wrong size or you are unsatisfied with the product you ordered, please see our Returns Policy.
North45 is currently operated by 3 young, working professionals based out of the Canadian Rockies.
We endeavour to answer all customer service enquiries within 2 business days. Enquiries are answered from Monday-Friday, 9am-5pm MST.
Enquiries made on weekends or statutory holidays will be responded to in a first come, first served basis over the course of the following business days.
We are currently working on getting North45 into select retail locations in western Canada.
Interested in stocking North45 in your store? Email us: email@example.com.
Interested in supplying your employees with our product?
We offer volume pricing for bulk orders. Reach out to us at firstname.lastname@example.org.
Most face masks on the market sit directly over your nose & mouth, trapping humidity. Our 2-layer design allows hot air to travel away from your face, while the cold air in the environment prevents hot air from rising and staying trapped in your goggles.
You can read more about how our product works on this blog post: How To Keep Your Goggles Fog Free.
To help you decide which North45 anti-fog balaclava or face mask is best suited to your activities, we wrote this small guide: Which North45 anti-fog face mask is right for me?
Our masks & balaclavas are designed to be compatible with all helmets, goggles and eyewear. Our magnetic masks & balaclavas will work on all brands of goggles, providing that the magnet is adhered to the goggles as per the instructions.
Our products are not designed to be directly compatible with other brands' magnet attachment systems.
If your magnetic balaclava or face mask is placed in the washing machine, this can cause the integrated magnet attachment to tear from the fabric due to the rigorous movement of the washing machine as well as the magnet becoming stuck on the internal drum. We recommend hand washing your magnetic North45 products with a mild, natural detergent and laying them flat to dry.
Did your magnet rip out of your mask during use or without being placed in the washing machine? Please email us at email@example.com to arrange a replacement.
As our product contains a magnet, please remember to keep your avalanche beacon 20cm away when in transceive mode, and 50cm away when in search mode.
Among its many excellent qualities, merino wool is a naturally fire-resistant material.
Our merino wool is WoolMark Certified, meaning that the wool we source meets or exceeds high standards for traceability, durability, performance and quality.
Learn more about merino wool.
Due to the integrated magnet in our Anti-Fog Magnetic Balaclava & Anti-Fog Magnetic Face Mask, we recommend hand washing with a mild, natural detergent.
Our Anti-Fog SureFit Balaclava may be machine-washed on a delicate cycle.
To maintain the integrity & life of your product as well as to prevent shrinking and warping, we recommend laying your products flat to dry.
To learn more about installing the magnet on your Anti-Fog Magnetic Balaclava and Anti-Fog Magnetic Face Mask, visit our How To page.